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Enqbator Partners with Hartford HealthCare to Shape the Future of Digital Patient Experience
Enqbator has completed a comprehensive digital discovery project for Hartford HealthCare, aimed at laying the groundwork for a more connected, patient-centered online experience.
This collaboration focused on understanding how patients, families, and staff interact with Hartford HealthCare’s digital platforms today, and identifying opportunities to make those experiences more intuitive, inclusive, and responsive.
A Shared Vision for Accessibility and Innovation
Hartford HealthCare’s leadership has set a clear goal: to create a digital presence that reflects the organization’s values of Caring, Equity, Excellence, Integrity, and Safety. Guided by these principles, the discovery process explored how technology, design, and strategy can work together to expand access to care and support the needs of Connecticut’s diverse communities.
Key Insights from the Discovery
The project combined stakeholder interviews, analytics reviews, and user experience assessments to highlight where digital journeys can be made simpler and more engaging. Findings reinforced the importance of:
Creating a seamless Agentic “Digital Front Door” for patients and staff
Improving navigation so visitors can get to the right information quickly
Making online experiences more accessible and inclusive for all audiences
Using advanced technology to offer more personalized and relevant content
Looking Ahead
With the insights gathered, Hartford HealthCare now has a clear roadmap for enhancing its digital ecosystem over the coming years. The vision includes more connected tools, greater accessibility, and a streamlined path to care—whether patients are visiting in person, online, or on a mobile device.
“This work is about more than technology, it’s about reimagining how people connect with care,” said Jon Montenegro, Digital Director “Hartford HealthCare’s leadership is deeply committed to creating a digital experience that puts people first.”
What clients are saying
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